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About Return
1. Order Cancellation
We get that plans can shift unexpectedly, and sometimes things don’t go as intended. At NICEGREEN, your satisfaction is our priority, which is why we offer a straightforward return policy to accommodate changes. Here’s how it works:
Order Cancellation:
Changed your mind? We’ve got you covered! Reach out to us via email at service@nicegreentec.com before your order is dispatched, and we’ll do our best to cancel it and issue a full refund. Once your order is on its way, we can’t intercept it, but notify us right away, and we’ll work to ensure a hassle-free cancellation and process your refund as quickly as possible.
2. Product Return
30-Day Return Guarantee
Not completely satisfied with your purchase? No worries! You have 30 days from the date you receive your item to send it back to us.
Here’s what you need to do:
- Ensure the product is in its original, unused condition, with the packaging unopened and undamaged.
- Return the entire package, including any free gifts you may have received.
- Please take care of the return shipping costs.
- Include a copy of your receipt or proof of purchase from our official website to help us process your return efficiently.
- Please note: Clearance items are final sale and cannot be returned.
3. Extended Quality Guarantee
Our Warranty Promise
At NICEGREEN, your confidence in our products is our top priority. That’s why we provide a 2-year warranty on most battery-powered items, covering standard wear and tear. Just keep your proof of purchase, and if any issues arise during the warranty period, reach out to us. We’ll help you find the best solution, whether it’s a repair, replacement, or refund.
Please note that certain conditions, such as damage from misuse or unauthorized modifications, are not covered. For complete details, please refer to our full warranty policy.
4. How to Return a Product
Return Your Product:
Get Started: Email us at service@nicegreentec.com to see if your product qualifies for a return. Our friendly support team will respond within 24 hours.
Provide Details: In your email, include your order number, order date, and a brief reason for the return. This information helps us handle your request efficiently.
Approval & Instructions: After your return is approved, we’ll provide you with step-by-step instructions on how to pack and ship your item back to us.
Secure Packing: Carefully pack the product as per our instructions and ship it to the address we provide. For extra security, we recommend insuring your shipment.
Label Clearly: Make sure to write your order number on the outside of the package for quick identification.
30-Day Window: You have 30 days from the return initiation to send the package back. Once received, we’ll process your refund within 5-7 business days.
5. Important Notes
30-Day Return Policy
Flexible Returns: Enjoy a full 30 days to return your item with no hassle.
Condition Requirements: Please ensure the product is unused and in its original, unopened packaging. We cannot accept returns for items that are worn, damaged, cleaned, or altered. Be sure to include any free gifts that came with the purchase.
Exclusions: Certain items and free gifts are not eligible for return.
Verify Your Item: Before sending back, confirm that the product is from NICEGREEN, as we cannot process returns for items not purchased from us.
Return Shipping Costs: You are responsible for the shipping costs to return the item. Please note that shipping fees are non-refundable and will be deducted from your refund, including the original shipping charges.
Need Assistance?: For the return address or any other questions, email us at service@nicegreentec.com or call 1-888-965-5888. We aim to respond within 24 hours.
6. Refund Process
Returning Your Item
Return in Progress: After shipping your return, please monitor the tracking details. Once it’s delivered, inform us by emailing service@nicegreentec.com, and we’ll handle your refund request.
Refund Confirmation: Great news! Once approved, your refund will be processed within 5 business days.
Need Assistance?: If you don’t see your refund after 5 business days, reach out to us at service@nicegreentec.com for support. We’re here to assist you!
7. About the Shipping Fee and Tax
Important Information on Returns
Be Informed: To keep everything transparent, please note that shipping fees and taxes cannot be refunded.
Return Costs: You are responsible for the cost of return shipping. Additionally, the original shipping fees will be deducted from your refund.
We’re Here to Help: We aim to provide clear and straightforward policy details. If you have any questions, feel free to contact our customer service team. We’re here to assist you!
About Exchange
Product Exchange
When Can I Exchange My Product?
You may exchange an unused product for a new one within 60 days of receiving it if there is a confirmed quality issue. Please note that after the 30-day unconditional return period has expired, this option for unconditional returns will no longer be available.
How to Verify a Quality Issue?
To expedite your exchange request, please provide the following details when contacting our support team:
Order Number: This helps us locate your purchase swiftly.
Clear Video or Photo: Visual evidence of the issue assists us in understanding the problem better.
Detailed Description: Provide a brief explanation of the specific issue you are encountering.
What's covered under the exchange policy?
We’re glad to offer exchanges for products that are defective or damaged due to quality issues. However, please be aware that exchanges are not available for:
- Malfunctions Due to Misuse: This includes damage from improper handling, unauthorized repairs, modifications, or exposure to liquids such as water or milk.
- Normal Wear and Tear: Products will naturally experience wear and tear over time, which is not covered under our exchange policy.
What about shipping fees?
Important Note on Shipping Costs
Please be aware that shipping fees and taxes cannot be refunded.
You will need to cover the cost of return shipping yourself. Please note that these shipping costs are non-refundable, so the return shipping expense will be deducted from your refund.
How do I start an exchange?
How to Proceed with an Exchange
To initiate an exchange, please email us all the necessary information at service@nicegreentec.com. Our supportive customer service team is here to help you with the process.
We hope this helps clarify our exchange policy! If you have any questions or need additional support, feel free to contact us. We’re always available to assist!
Remember: Our goal is to ensure you have a great experience with NICEGREEN. If you encounter any issues with your product, don’t hesitate to get in touch. We’re committed to resolving any concerns and making things right!